We take the privacy of our Application users very seriously. We ask that you read this Policy carefully as it contains important information about how we will use your personal data.
For the purposes of the Data Protection Act 1998 (the’Act’), Medic Bleep Limited (‘we’ or ‘us’) is the ‘data controller’ (ie the company who is responsible for, and controls the processing of, your personal data).
When you register with us and use the Application, you provide:
Your password is cryptographically hashed and your email address is encrypted.
We will also obtain personal information you provide when you contact us for any other reason by any medium, for example to send us feedback or report a problem with the Application.
You will also be asked to provide us with information verifying you are a licensed healthcare professional, which we will cross-reference with publicly available data to ensure that you actually are a licensed healthcare professional.
These information elements are referred to collectively as your "Personal User Information." We collect and hold this information for the purpose of administering your use of the Application.
When you use the Application, you will have the ability to upload and share with your team messages, information and images, including information and images regarding specific patient cases. In respect of this information, you are the data controller and we are the data processor.
We confirm that we comply with the Act and the Caldicott Principles and we have ISO 27001:2013 certification.
Your patients’ confidentiality is of the utmost importance to us and consistent with the requirements of the 7th principle of the Act, we have technical and organisational measures in place against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data held or processed by us. For example, every message is encrypted so it is only seen by you and your team and images are only kept in the messages you send so you do not need to worry about deleting messages once a patient has been treated.
We do not store IP addresses or location information relating to images uploaded by users.
All User-Provided Case Information that you generate in or upload to the Application must comply with all applicable privacy legislation and best practices, including local, provincial, state, and federal legislation and guidelines.
You also have the option to invite colleagues to download the Application so that they can use it too. If you choose to do this, the Application will access the address book on your mobile device to enable you to choose which of your colleagues you would like to invite to the Application. We only store the email addresses of those colleagues you invite to join the Application for the purpose of sending them an invitation email from our server. We do not store your complete address book. If you use the Application to invite colleagues to download the Application you must first have their consent to use their e-mail address for this purpose. We shall rely on your obtaining that consent and you hereby indemnify us for any loss or damage we may incur as a result of your failure to obtain such consent
In addition, the Application may collect certain information automatically, such as the type of mobile device you use, the IP address of your mobile device, your mobile operating system and information about the way you use the Application in order to improve the Application and deliver the services.
All information of this type stored on our server will not be accessible by third parties. We do not collect user level search activity or viewing activity. This is compiled only at an aggregate, in order to help us better understand how users are using our Application, so that we can optimize your experiences.
We may also use the information provided by you to contact you from time to time to provide you with important information, push notifications and marketing promotions. You have the option to opt-out of marketing communication at any time by sending an email to firstname.lastname@example.org with a header that says ‘unsubscribe’.
This Application does not collect precise information about the location of your mobile device.
We will disclose User-Provided and Automatically Collected Information as described above in the following circumstances:
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
However, the Application will not allow you to opt out of any announcements and messages related to the implementation of this Policy and your obligations hereunder. You may also delete your account by emailing email@example.com. You will be asked to confirm that you would like to delete your account. If you confirm, your profile information and all images associated with your profile will be automatically deleted from the Application server. We cannot guarantee, however, that we will be able to recall images that have been provided to third-parties, such as your team members
We will retain User-Provided Information as described above for as long as you use the Application, and will delete it if you delete your account, which can be done easily on the profile tab in the Application or by contacting us via firstname.lastname@example.org
If you contact us to delete your account, the change will be processed within seven (7) calendar days.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic and procedural safeguards to protect information we process and maintain. For example, your password is cryptographically hashed and your email address is encrypted.
We limit access to your information to authorized employees and contractors who need to know that information in order to operate, develop or improve the Application. Please be aware that, although we will take reasonable steps to safeguard and maintain security of Personal User Information, User-Provided Information and Automatically Collected Information that we process and maintain, no security system can prevent all potential security breaches. Please refer to the Terms of Service for more details about our Services and your obligations with respect to the proper use of the Application and notification obligations thereunder.
If you have any questions regarding privacy while using the Application, have questions about our practices, or wish to make a complaint about our handling of your personal data, please contact us via email. We will make every effort to investigate and respond to your complaint in a timely way.
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third parties' direct marketing purposes. With respect to these entities, this Policy applies only to their activities within the State of California. To make such a request, please send an email to email@example.com or write to us at:
The On Call Room Ltd.
Oakdale, Royal Oak Hill,
If you are a resident of the United Kingdom, the Data Protection Act 1998 permits you to request that we tell you what personal information we hold about you and provide you with a copy of that information. We may ask you to provide further information to confirm your identity before considering your request. To make such a request, please send an email to firstname.lastname@example.org or write to us at:
The On Call Room Ltd.
Oakdale, Royal Oak Hill,
We may transfer your personal data to servers located in the United States or other countries outside of the European Economic Area for purposes of providing the Application. Rest assured that we shall always ensure any transfer is subject to appropriate security measures to safeguard your personal data. By using, and continuing to use the Application, you agree to that transfer.